Service Operations and Analytics Manager

Job Description:

• Manage the service growth initiativesand governance supporting the growth leader.
• Coordinate resource planning and capability development across zones, identify best practices and design targeted training programs to enhance Mod and Upgrade selling, application engineering, and project management capabilities.
• Promote adoption of digital tools and standardized processes across zones, drive operational excellence through process optimization and change management.
• Develop and deploy tools and dashboards to provide visibility into key Service and Aftermarket metrics (pipeline, win rate, orders, sales, margin, digital tool adoption, sales productivity etc).
• Establish performance tracking processes, monitor KPIs, and deliver regular updates and actionable insights to leadership.
• Partner with zone teams to identify pain points and leverage analytics to drive proactive improvement initiatives.
• Own the formal escalation process for revenue-critical issues, ensuring timely resolution and accountability.

Minimum Requirements:

• Requires advanced knowledge obtained through a University degree, combined with experience. A minimum of 8 years prior relevant experience
• Strong data analytics skills, able to develop insights from multiple data sources
• Proven communication and interpersonal skills, at all levels of the organization. Fluent in English and Chinese, written and verbal
• Collaborative; team player able to work closely with global service and region service teams; open to sharing information and best practices with the team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.