Sr Mgr, Order to Cash Lead

Main Responsibilities

• Own Order to Cash (OTC) operations for the North Asia region, with end‑to‑end accountability for collections performance, cash flow outcomes, and OTC process effectiveness. 

• Drive regional results against cash collection targets, DSO, overdue aging, and bad debt KPIs, ensuring consistent delivery of monthly / quarterly / yearly objectives across multiple BUs.

• Partner with outsourcing provider to govern cash application and billing operations, including SLA management, service quality reviews, issue escalation, and continuous improvement.

• Establish robust vendor governance and operating rhythm, covering performance reviews, root‑cause analysis, corrective actions, and standardization across outsourced and in‑house activities.

• Provide regional oversight and coordination on credit-related matters, partnering with Carrier Business Services (CBS), BU Finance teams, and Credit stakeholders to ensure effective execution of credit policies and timely risk escalation.

• Participate in credit discussions and escalations for critical or high‑risk customers, supporting business decision‑making while balancing growth, risk, and cash objectives.

• Conduct focused operating reviews and cash calls with internal stakeholders and customers for critical or delinquent accounts; handle senior‑level OTC escalations when required.

• Collaborate closely with Sales, Operations, CBS Credit, and Finance Business Partners to resolve disputes, improve OTC effectiveness, and strengthen cross‑functional ways of working.

• Lead and participate in regional and country‑level governance forums, providing clear transparency on performance, risks, and improvement actions to Finance leadership.

• Identify and drive process improvement and transformation initiatives, including Lean / Six Sigma projects, automation opportunities, and best‑practice deployment across North Asia.

• Build, develop, and engage a high‑performing regional OTC team, covering performance management, capability building, and engagement, while working effectively within a matrixed / shared‑service operating model.

Required Knowledge & Skills

• 10+ years of progressive experience in Order to Cash (OTC) operations, with strong exposure to collections management, cash flow optimization, and complex customer portfolios in a multi‑BU environment (indirect sales via dealers, and direct-sale models). Family with Industrial equipment, service and parts business, B2B and B2C models. 

• Strong business acumen and risk awareness, with experience participating in credit discussions, customer risk escalations, and cash‑focused decision making, while balancing commercial needs and financial controls.

• Excellent communication and interpersonal skills – ability to articulate thoughts clearly, active listening and comprehension.

• Demonstrated people leadership capability, including performance management, coaching, and team engagement, ideally within a regional or virtual team setup.

• Ability to work in a global, virtual, and matrixed environment including share service center model.

• Experience in handling transitions and transformation projects.

• Formal continuous improvement training preferable (e.g., Six Sigma).

• Bachelor’s degree in accounting, finance, or general management.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.