Sr Mgr, Retail Operations

Country:

China

Location:

LOC3466: RM501, Raffles City Shanghai office tower, 268 Xizang Middle Road, Shanghai, China

Key Responsibilities:

As a Senior Retail Operations Manager, you’ll be responsible for:

· Strategic Planning

o Develop and implement comprehensive retail sales strategies and policies in line with company goals, overseeing the execution of the sales and store playbook, promotions, and pricing strategies.

· High-Impact Strategy Execution

o Champion retail strategy deployment by orchestrating cross-regional collaboration with Retail Sales Managers, utilizing the Retail Ops Dashboard to drive accountability for branch-level execution of leads, community/decoration company coverage, sales targets(sell-in/sell-out), and inventory health.

o Transform dashboard analytics into actionable business levers, ensuring agile course correction, alignment with corporate playbooks, and sustained operational cadence

· Cross-Functional Synergy

o HR Alignment: Utilize Sales Performance Management tools to monitor performance, implement recognition systems, and address gaps via PIPs.

o Marketing Integration: Develop dealer loyalty programs and performance benchmarks with the Marketing team.

o Digital Acceleration: Partner with Sales Ops to optimize tools (e.g., Power BI) and streamline retail systems.

o Channel Optimization: Collaborate with Channel Management on store audits and development to enhance store productivity and consumer experience excellence.

Requirements

We are looking for people who are equipped with,

· Experience

o At least 8 - 10 years in sales / dealer management, with a proven track record in implementing successful retail strategies and driving performance improvements.

o Experience in the home decor industry or relevant industry is highly desirable.

· Skills

o Strong analytical skills to interpret data from the Retail Ops Dashboard and make data - driven decisions. Proficiency in data analysis tools like Excel and Power BI is a plus.

o Excellent leadership and team - management skills, with the ability to motivate and develop high - performing teams.

o Exceptional communication and collaboration skills to work effectively with cross - functional teams and external partners.

o In - depth knowledge of retail operations, including sales, marketing, inventory management, and store operations. Familiarity with digital retail tools and platforms is an advantage.

· Mobility

o This role may require some travel to visit retail stores, branches, and partners. The primary work location will be at the company's headquarters.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.