技术支持工程师

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Key Responsibilities

• Technical Assistance:

  Provide telephone and email support to customers, field technicians, and sales teams on HVAC and building control systems. Remote configuration, and operation of Carrier equipment and related control systems.

  为客户、现场技术人员及销售团队，提供关于暖通空调（HVAC）及楼宇控制系统的电话与邮件支持；负责开利（Carrier）设备及相关控制系统的远程配置与操作。

• System Monitoring:

  Utilize advanced platforms such as Automatedlogic - Carrier BMS and i-Vu systems for remote monitoring and Remote Support of BMS installations.

  运用Automatedlogic、开利楼宇管理系统（Carrier BMS）及i-Vu系统等先进平台，对楼宇管理系统（BMS）的安装项目进行远程监控与远程支持。

• Documentation & Training:

  Prepare technical manuals, guides, and troubleshooting documentation for internal teams and clients.  为内部团队及客户编制技术手册、操作指南及故障排查文档。Collaboration & Reporting:

• Work closely with project teams to resolve technical issues and propose system upgrades. Collect and summarize recurring technical problems and report to regional teams for continuous improvement.

  与项目团队紧密协作，解决各类技术问题并提出系统升级方案；收集汇总频发技术问题，向区域团队汇报以推动持续改进。

• Continuous Development:

  Participate in internal and external training programs to enhance technical expertise.

Qualifications

• Education: Bachelor in Electrical Engineering, Building Services, or related field.

• Experience: Familiarity with HVAC systems, BMS platforms, and building automation technologies in advance. Less Experience will also be considered as Assistant Technical Support Engineer

• Skills: Strong troubleshooting ability, communication skills, and proficiency in interpreting technical diagrams.

• Others: Willing to work remotely to support Hong Kong Team.

  Our commitment to you

  Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

  Join us and make a difference.

  Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.